PLEASE NOTE: Next Day Delivery is available on orders placed by 12pm on the day of purchase, Monday – Thursday (for delivery Friday). This does not include weekends or bank holidays.
We are keen to ensure your CHOC Chick experience is enjoyable and your raw chocolate kits and ingredients order arrives quickly and in the best possible condition. Once your order has been placed, you will receive an email confirming your transaction and order reference number. If you have any questions or would like further information, please contact us via email at firstname.lastname@example.org.
We aim to charge as reasonable delivery cost as possible. As such we now offer the option of Royal Mail deliveries to UK Mainland and next day deliveries through a courier service. The cost for Royal Mail is based on the weight of the items ordered and our next day option is in the region of £8.00.
Deliveries for the Scottish Highlands, UK Islands and Europe are charged separately according to weight and region.
Please allow 1day for order processing and 3-5 days for delivery. Most orders are delivered within 3 to 5 working days. International orders will be sent to you in 5-10 working days. If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.
All orders are posted using Signed-for delivery. This means that you must sign for your order at the point of delivery. Arrangement can be made for parcels to be left with neighbour or in a secure location at the premises but the responsibility of loss or damage of the parcel will be passed to the person who has requested this.
Regarding orders shipped to the nominated shipping address that are returned to us as ‘uncalled for’. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.
It is important to us at CHOC Chick that you are happy with your purchase and we guarantee your satisfaction. Therefore all of our products come with a no fuss guarantee.
We are confident that you will be happy with your purchase, however in accordance with the EU Distance Selling Directive; you are entitled to cancel your order at anytime within 7 days of receiving your goods.
The cancellation period ends on the expiry of the period of 7 working days, beginning with the day after the day on which you received the goods.
If you wish to cancel an order under these terms, please contact us immediately at email@example.com and then return your products unopened within 7 days of receiving your parcel.