Making a purchase could not be easier. Just browse our online shop, choose the CHOC Chick Kit and ingredients you would like to buy, add any additional ingredients and click straight through to our online payment facility to place your order.
We accept Credit Card, Debit Card payments via Paypal and accept the following cards; MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch.
Your goods will not be delivered until the customer’s funds that have been paid to CHOC Chick Raw Chocolates have cleared in full.
Please note that all transactions will be carried out in United Kingdom Currency only. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. CHOC Chick Raw Chocolates monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, CHOC Chick Raw Chocolates reserves the right to decline orders for bulk or high value purchases.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Shipping and Handling
All orders are posted using Signed-for delivery. This means that you must sign for your order at the point of delivery. Arrangement can be made for parcels to be left with neighbour or in a secure location at the premises but the responsibility of loss or damage of the parcel will be passed to the person who has requested this. If you wish to make arrangements for parcels not to be signed for then please e-mail or contact us with the necessary details.
Regarding orders shipped to the nominated shipping address that are returned to us as ‘uncalled for’. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.
Please allow 1day for order processing and 3-5 days for delivery. Most orders are delivered within 3 to 5 working days. International orders will be sent to you in 5-10 working days. If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.
All quoted prices include VAT where applicable.
We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Information collected; we collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We may also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers.
Returns Policy & Guarantee
It is important to us that you are happy with your purchase and we guarantee your satisfaction. Therefore all of our products come with a no fuss guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
Please contact us at the details below:
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm CHOC Chick Raw Chocolates or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. CHOC Chick Raw Chocolates owns the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of CHOC Chick Raw Chocolates or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners.